We always want our customers to be completely happy with everything bought from books.bvks.com. At our store we take all precautions to ensure proper packing and shipping of your items so that you can buy items online in a hassle free manner. However, there is a possibility that:
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement of item is made within the stipulated time-frame (7 days from the date of delivery) as given above. For Replacement use the information provided on your order receipt.
Note: Replacement request will be processed only for retail orders, not bulk orders.
Mail us with following details at: books@bvks.com
Once we receive your request we will arrange for the replacement of the item through our logistics partner. The email address for all such communication is books@bvks.com
Question: Will I have to pay any additional money to replace the book?
Answer: As it is replacement of a damaged/undelivered copy, you need not pay any additional charges.
We'll make the refund to the card/account that was used to pay for the original order.
Normally refund happens within 7 days of cancellation of order. In case it is delayed, same can be enquired about through our support team.
Following are the situation where we will process the refund request.
1. If the item is not delivered within 20 days of the date of order.
(Note - Due to COVID-19 pandemic normal transport service has been effected. Please expect delay in delivery and co-operate with us.)
2. If the item requested for replacement is not available, we will try to give you the best possible alternatives, but at the end, choice of the customer will be final.
Note: Replacement request will be processed only for retail orders, not bulk orders.
We don't receive any cancellation request. Once the order is submitted, it will be fulfilled.
We don't receive any cancellation request.
